hotels staff make me losses sales

Are you frustrated by workplace absence? If you’re a business owner or a manager then absence can be a real pain! It’s inconvenient, it’s damaging to customer service, you lose sales and it costs your business money. And as we all know, not all days taken off work are due to genuine sickness. Many employees ‘take a sickie’ because their morale is low and they just don’t like or can’t do their work. Make people happy The challenge for managers and team leaders is to make people happier at work. And if people are happy at work then they are less likely to take a day off every time they wake up with a stuffy nose. Some bosses think that paying more money, improving job security or working conditions is the answer. It isn’t and it’s also something that can be very hard to achieve. Get on their wavelength People who employ or supervise others need to become more tuned to their employees’ emotional needs and find out what really motivates them. This is also much easier to achieve than paying more money or improving job security, however there is no quick fix. Some years ago I inherited a tele-sales operation with low staff morale and poor sales results. It took nearly six months to fix. The long-term benefits were of course worth it in terms of fewer days lost due to sickness and an increase in sales. To reduce the number of sickies there are 3 steps you need to consider. 1. Pick the right person for the job. You need to get better at interviewing and selecting people. Take more time over it; pay more attention to the applicant’s human side rather than their qualifications or experience. Get to know them better. Find out what makes them happy, how well they get on with other people and how much energy and enthusiasm they have. Make sure they know what they’re getting into and be sure the job suits them. 2. You need to believe in your people. If you’ve interviewed well and picked the right person for the job then you need to trust them to do that job. You need to constantly demonstrate to your people that you trust and believe in them by what you say, your tone of voice and also by your body language. If you believe that your people are not to be trusted, that they’re unable to make a decision without checking with you; that they’ll turn up late and go home early, then that’s exactly what they’ll do. If on the other hand you believe that they’ll do their job well, that they can be trusted to make decisions, and they’ll give you a fair day’s work, then it’s more likely this is what you’ll get. As with all theories there is no guarantee that it will work every time, however the majority of employees are reasonable people and if you treat them as such then they’re more likely to behave in a positive manner. 3. Give feed back and coach. This is probably the most important thing you can do to motivate your team members. This is where so many managers and team leaders fall down in dealing with their people; they’re hopeless at giving feedback. Many managers are uncomfortable telling staff how they feel about their work performance be it good or bad. Most employees want to know how they’re performing in their job; they want to know if they are doing it right or how they could do it better. If you really want to motivate your people then you need to give them feedback on what they’re doing well and also — what needs improvement. When you notice an employee doing something you do like, tell them about it. When you notice something you don’t like, tell them about it. Do it as soon as possible. Acknowledging a job well done is not much good six months later. Also, if you don’t immediately call someone’s attention to something you’re not happy about, then they’ll assume its okay. Either that or they’ll think you didn’t notice or you don’t care. And do it in private; why is it some managers still feel its okay to reprimand someone in front of their colleagues? Even the mildest rebuke can have a negative effect on morale. So there you have it; these steps will take time and thought however they’ll make a huge difference as to how employees feel about their work. If they feel good and gain satisfaction from their work then they are less likely to find a reason to ‘take a sickie’.

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2.7 hectare ‘Crystal Lagoons’ to be built in US$600 million Sharm El Sheikh luxury resort

Chilean company to showcase quartet of MENA projects at Cityscape Global; including latest Egyptian project as development of world’s largest crystalline lagoon gets underway Dubai, 26 September 2012 - Crystal Lagoons Corp. the patented technology developer of giant crystalline lagoons, returns to Cityscape Global this October, as the company’s Middle East & North Africa business continues to expand. With major projects in five countries and over 40 locations around the region, Crystal Lagoons will be showcasing under-development initiatives in Jordan, Turkey and the UAE, as well as revealing its latest project, a second saltwater lagoon in the popular tourist resort of Sharm El Sheikh. “Our second Sharm El Sheikh project will be the centerpiece of a new US$600 million luxury resort being developed by leading Egyptian tourism company Radamis for Hotels & Touristic Resorts. Aimed at the high-end traveler, the resort covers 75 hectares with 2,500-rooms across three separate hotels and 2.7 hectare lagoon offering an unlimited selection of water sports”, said Kevin P. Morgan, the newly appointed CEO of Crystal Lagoons Corp. The Radamis’ Sharm El Sheikh resort is Crystal Lagoons’ latest Egypt project with the company already licensing its technology in what will be the world’s largest manmade lagoon as part of the Citystars Sharm El Sheikh resort. This 12-hectare ‘mega lagoon’ will surpass the current Guinness Book of World Records holder, Chile’s San Alfonso del Mar resort, Crystal Lagoons’ first project. Part of a mixed-use project developed in partnership with Egypt’s Golden Pyramid Group, Citystars Sharm El Sheikh will feature a series of 10 saltwater lagoons, covering a combined area of 100 hectares and including the world’s largest lagoon, to create a unique desert oasis and new tourism landmark for the region. The development, which is currently under construction and expected to open before the end of the year, will offer 1.2 million square metres of residential units, hotels, golf courses, marinas, a museum and a commercial centre. “The Middle East and North Africa represents huge opportunity for Crystal Lagoons as investment in tourism infrastructure continues to grow. The UNWTO has forecast a respectable 3-4% growth for the region this year and our portfolio of projects continues to attract attention from flagship tourism destinations across the Middle East,” remarked Morgan. “Our uniquely innovative concept is backed by patented technology and offers a strong competitive advantage that we believe will be the catalyst to revolutionize the leisure experience in the real estate and tourism markets,” he added. Crystal Lagoons’ portfolio also includes The Dead Sea Lagoon in Jordan, a project in partnership with leading Jordanian real estate developer Sama Jordan. Located 31 kilometers from Amman, the US$160 million project includes 1,000 guestrooms and a three-hectare crystalline lagoon bordered by private white sand beaches. The only global company with the technological capability to make the development of giant controlled manmade bodies of water economically viable, Crystal Lagoons is positioning itself as offering a unique product differentiator to high profile tourism projects around the world. “Our technology makes it possible for people to enjoy a taste of beach life in previously unimaginable places such as the desert or in the heart of major cities; and this has the potential to create new tourism hotspots and bring the leisure lifestyle directly to the market,” remarked Morgan. Designed to be self-cleaning, the lagoons only require topping up in response to evaporation and use up to 100 times less chemicals than traditional pool systems, and only two per cent of the energy required by conventional filtering technologies. The largest real estate event in the Middle East, Cityscape Global 2012 takes place from 2-4 October at the Dubai International Convention and Exhibition Centre. -ENDS- Crystal Lagoons is located in hall 8, stand number 8D50. Photo caption: The 2.7 hectare Crystal Lagoon, under development by Radamis for Hotels & Touristic Resorts in Sharm El Sheikh, Egypt. ABOUT CRYSTAL LAGOONS Crystal Lagoons Corporation is an international innovation company that has developed and patented technology that allows for the low-cost construction and maintenance of unlimited size bodies of water in crystal-clear condition. Patented in 160 countries, Crystal Lagoons’ technology applications range widely from its recreational business, which brings the dream of idyllic beach life to any corner of the world, to its industrial variations in closed-circuit cooling, water desalination and applications for the mining industry. In less than three years since its formation, Crystal Lagoons Corporation has seen exponential growth and is currently involved in over 200 projects in more than 50 countries, including Egypt, Jordan, United Arab Emirates, Saudi Arabia, Indonesia, Singapore, Colombia, Brazil, Argentina, Peru, Paraguay and United States. Media contact Josse Dulka Senior Account Executive Shamal Marketing Communications Dubai, United Arab Emirates Tel: +9714 365 2711 E-mail: josse@smc-pr.com

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TI’ME on Cloud Nine

TI’ME Hotels Management becomes first Middle East hospitality company to partner with Microsoft for exclusive use of cloud software; hotel spending on IT solutions is forecast to continually rise TIME Hotels Management (TIME) is setting the information technology example in the Middle East hospitality industry, by launching a technology-lead initiative to streamline the company’s communications processes and improve their operational efficacy. The new Dubai-based hospitality company recently became the first Middle East-based hotel group to partner with Microsoft for the exclusive use of the Office 365 ‘cloud’ collaboration software across its IT-platforms, demonstrating the group’s forward-thinking approach to hospitality services. Thomas Huber, Corporate Director of IT, TIME – the driving force behind the company’s partnership with Microsoft – said: “TIME is the first hotel group in the region to begin installing Microsoft’s cloud software across all their IT platforms. “Technology has no boundaries; its deployment in the hospitality sector will continue to develop and become more and more sophisticated. “Office 365 cloud collaboration software is the latest and best IT solution for hotel chains and it will inevitably revolutionise the way hotel communications and operations are conducted.” Basically, ‘cloud computing’ refers to computing that is used as a service rather than a product. For businesses, this means that all company information – from databases to email and from monitoring to finances – can be accessed from any point at any time, negating the need to use local infrastructure and saving substantial quantities of time and money. “In the hospitality industry, there are several specific applications for property management, catering, finance, point of sales, yield, and so on. “Rather than purchase those applications from a variety of different manufacturers and need to support them with specialised personnel, they are streamlined under the Microsoft cloud software, allowing immediate access to databases from any of TIME’s modcoms – computers, smartphones, servers, etc.,” added Huber. With over 400 employees, 140 desktop computers and 170 users working mainly on-premises, TIME needed an IT solution – Office and Windows – to reduce costs and time so their finances can be re-directed to improving guest experience. Indeed, Jawwad Rehman, Managing Director of LiveRoute, the partner working with TIME Hotels on the Office 365 pilot, commented: “Our Total Cost of Ownership analysis showed that Office 365 components would save approximately 58% over the next five-years over what TIME Hotels had on-premise.” And with TIME’s strong-minded expansion plans, Huber said: “TIME needed a solution that would support scalability when new properties are added to its portfolio, reduce energy consumption and increase collaboration among staff, which is precisely what Microsoft’s cloud software provides.” A recent Motorola Solutions study showed IT spending will continually increase year-on-year, with over half of hospitality organisations planning to raise investment levels to better equip their workforces and improve operational efficiency. Craig Mathias, Principal, Farpoint Group – a leading advisory firm specialising in wireless and mobile technologies, services and systems – recently said: “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates.”

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Welcome Tanzania! to ictp

International Council of Tourism Partners welcomes Tanzania as destination member The International Council of Tourism Partners (ICTP) announced that the Ministry of Natural Resources and Tourism in Tanzania, Africa, has become a destination member. Tanzania’s tourism has seen steady growth and currently contributes over 16 percent of the national GDP. Professor Geoffrey Lipman, President of ICTP, said: “The addition of Tanzania as an ICTP member adds strength to our growing African membership. It also brings into play a country where the wonders of nature in the Serengeti and Kilimanjaro blend with the exotic spice traditions and architecture of the island state of Zanzibar. This is the very essence of the ecotourism experience that will build the green growth future." Tanzania’s Ministry of Natural Resources and Tourism is responsible for conservation of natural and cultural resources as well as the development of tourism. The importance of Tanzania’s natural and cultural resources lies in the biological value of the species and habitats and cultural sites of the country, as well as the socio-economic and cultural value of the resources and its contribution to the sustainable development of the country. These resources are the cornerstone for its tourism industry. Chairman of ICTP, Juergen T. Steinmetz, said: “It is the vision of the tourism ministry to provide sustainable conservation of Tanzania’s natural and cultural resources, along with the development of responsible tourism. ICTP is pleased to build this alliance with Tanzania’s green philosophy for sustainable tourism growth.” The tourism ministry is charged with the task of ensuring sustainable conservation along with the development of tourism industry by promoting and enhancing participation of different stakeholders. For more information about the Ministry of Natural Resources and Tourism in Tanzania, visit: http://www.mnrt.go.tz/ . ABOUT ICTP The International Council of Tourism Partners (ICTP) is a new grassroots travel and tourism coalition of global destinations committed to quality service and green growth. The ICTP logo represents the strength in collaboration (the block) of many small communities (the lines) committed to sustainable oceans (blue) and land (green). ICTP engages communities and their stakeholders to share quality and green opportunities including tools and resources, access to funding, education, and marketing support. ICTP advocates sustainable aviation growth, streamlined travel formalities, and fair coherent taxation. ICTP supports the UN Millennium Development Goals, the UN World Tourism Organization's Global Code of Ethics for Tourism, and a range of programs that underpin them. The ICTP alliance is represented in Haleiwa, Hawaii, USA; Brussels, Belgium; Bali, Indonesia; and Victoria, Seychelles. ICTP membership is available to qualified destinations free of charge. Academy membership features a prestigious and selected group of destinations. Members of destinations currently include Anguilla; Grenada; Maharashtra, India; Flores & Manggarai Baratkab County, Indonesia; Kiribati; La Reunion (French Indian Ocean); Malawi; Northern Mariana Islands, US Pacific Island Territory; Palestine; Pakistan; Rwanda; Seychelles; Sierra Leone; Sri Lanka; Johannesburg, South Africa; Oman; Tajikistan; Tanzania; Yemen; Zimbabwe; and from the US: California; Georgia; North Shore, Hawaii; Bangor, Maine; St. Louis, Missouri; San Juan County & Moab, Utah; Richmond & Fairfax, Virginia.

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Region firmly back in business at Arabian Travel Market 2012

Visitor numbers up 7-10% on 2011 figures with new impetus driven by regional industry performance and renewed B2B focus Wrapping up four days of travel trade business, Reed Travel Exhibitions, the organiser of Arabian Travel Market (ATM) 2012, which concludes today (3 May), reported a healthy increase in visitor numbers, driven by the show’s renewed B2B focus and buoyed by positive indicators from the region’s tourism sector. “The 2011 event attracted over 16,000 trade visitors and indicators for this year show an increase of between 7-10%,” said Mark Walsh, Portfolio Director, Reed Travel Exhibitions. The region's leading trade exhibition for travel industry professionals, the 19th edition of the show has also seen a significant rise in decision makers and influencers – up by 35% - from members of its buyers club, hosted delegates, regional and international speakers and hosted luxury travel buyers. “The initial figures from this year’s show are an endorsement of not only Arabian Travel Market’s continued relevance and structured focus to the regional travel market, but mirror the rebound in both confidence and business levels across the major industry sectors,” remarked Walsh. Independently ABC-audited, ATM 2012 also recorded a 7% increase in exhibitors for this year’s event ahead of the start of the show, with more than 21,000 square metres of floor space hosting over 2,400 exhibitors and 82 new companies. This increase was also reflected in its international reach with 54 national pavilions and 87 countries represented overall. “The business buzz is definitely back, the regional travel industry is in an exceptionally buoyant mood and participants are positive and confident. Our decision to reconfigure the floor plan to a more easily navigable and convenient format this year has also helped to facilitate busier appointment schedules,” said Walsh. Walsh’s comments were echoed by a wide variety of participants, both regional and international, inbound and outbound, right across the industry spectrum. “This is my second year as a visitor and the new layout is definitely easier to navigate. Our focus was the expanding opportunities in apartment accommodation, and I was very impressed to find an entire section dedicated to this,” said Cori Terblanche, Travel World, South Africa. “If we look solely at the European exhibitors for example, floor space has grown from last year and we have seen a surge in interest from destinations eager to attract the affluent Middle Eastern traveller,” added Walsh. Tamara Khalil, Group Director Marketing, Katara Hospitality, in Qatar, reinforced the renewed wave of business optimism. ”ATM was the right platform for us to launch our new corporate identity to the market. The show remains the prime vehicle for the regional industry to share its news, network with the key players and meet potential partners.” This sentiment was echoed by global exhibitors. US-based tour operator, and first time exhibitor, TeamAmerica CEO, Enzo Perretta, said: “ATM is the only way to go to reach the Middle East and Asian markets, and we’ve had four full days during which we’ve met the key players and decision makers in our target markets.” “ATM gives us access to high quality Middle Eastern contacts and allows us to conduct face-to-face business, which is highly valued by our regional clients,” added Ahmad Alkatib, Director, Travellanda UK. The newly introduced Technology Theatre, which ran throughout the four-day show, proved to be a major draw for industry professionals looking to capitalise on market opportunity through the implementation of groundbreaking technologies and new social media channels. “Not only have we signed a number of new contracts on site, but we have also concluded a number of significant partnership agreements that would not have otherwise been possible,” said Osama Abdulrahman, Manager of Dubai-based cheaperskies.com. “Being host hotel for this year’s ATM gave us invaluable face time with hosted buyers as well as the opportunity to introduce targeted top international travel writers and key members of the regional media to our property,” added Andrew Hughes, Director Sales & Marketing for the Mövenpick-managed Ibn Battuta Gate Hotel. “Looking ahead to 2013, re-bookings are already extremely positive and we will continue to develop the show’s offering to reflect regional opportunities as well as global industry trends. Next year ATM will be 20 years old and we are certainly in celebratory mood already,” concluded Walsh. Arabian Travel Market is held under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai. Now approaching its 20th year, the show has grown to become the largest showcase of its kind in the region and one of the biggest in the world. --- Ends --- For more information on Arabian Travel Market 2012, please log on to www.arabiantravelmarket.com About Arabian Travel Market Arabian Travel Market 2011 boasted more than 2,200 exhibitors and stand-sharers, from 69 countries. Arabian Travel Market is part of the Reed Travel Exhibitions’ portfolio, which includes 15 of the world’s leading travel industry events. For more information visit www.arabiantravelmarket.com Reed Travel Exhibitions Reed Travel Exhibitions (RTE) is the world’s leading provider of exhibitions in the travel and tourism industry. Its wide-ranging portfolio of events around the globe covers leisure travel, luxury travel, business travel and the meetings and incentives industry. The 13 events are; World Travel Market (WTM), Arabian Travel Market (ATM), International French Travel Market (IFTM), La Cumbre, International Golf Travel Market (IGTM), International Luxury Travel Market (ILTM), International Luxury Travel Market Asia (ILTMA), Asia-Pacific Incentives & Meetings Expo (AIME) (owned by Melbourne Convention Visitors Bureau), Global Exhibition for Incentive, Business Travel, and Meetings (EIBTM), Gulf Incentive, Business Travel and Meetings (GIBTM), Americas Incentive, Business Travel and Meetings (AIBTM), China Incentive, Business Travel and Meetings (CIBTM) and Business Travel Market. April 2013 will see RTE will launch World Travel Market Latin America in São Paulo. RTE is a business unit of Reed Exhibitions. In 2011, six million participants attended RE’s 500 events in 39 countries covering 44 industry sectors from aerospace and aviation to beauty and cosmetics to sports and recreation. Reed Exhibitions is owned by Reed Elsevier, the world’s leading provider of professional information and online workflow solutions. www.reedtravelexhibitions.com Reed Exhibitions The world's leading organiser of trade and consumer events running over 470 events in 37 countries. Reed Exhibitions excels in creating high profile, highly targeted business and consumer exhibitions and events to establish and maintain business relations, and generate new business. Reed Exhibitions network of offices and promoters extends to 65 countries. www.reedexpo.com Reed Elsevier Reed Elsevier is a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics, and Business sectors. Based in over 200 locations worldwide, they create authoritative content delivered through market leading brands, enabling their customers to find the essential data, analysis and commentary to support their decisions. www.reed-elsevier.com For more information, please contact: Nathalie Viselé Director Shamal Marketing Communications Dubai, United Arab Emirates Office: +971 4 3652711 I Direct : +971 4 3652712 I Mobile : +971 50 4576525 Fax:+971 4 4278703 E-mail: nathalie@smc-pr.com I Web site: www.smc-pr.com

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NEWS FLASH!! –AT ARABIAN TRAVEL MARKET 2012

AMAEDUS LAUNCHES MOBILE TRAVELLER Amadeus, a leading travel technology provider and transaction processor for the global travel and tourism industry, has unveiled its Amadeus Mobile Traveller at Arabian Travel Market. This fully integrated and complete mobile application is designed to support pre-trip, in-trip and post-trip functionalities and enable end travellers to fulfil their on-the-go travel needs. Developed with the support of MENA region specialist partner Techmaster, Amadeus Mobile Traveller boasts a suite of planning and booking functionalities for real-time flight, car rental and hotel bookings, taking into account social media integration and in-trip assistance services. “Travellers are becoming increasingly demanding and technology savvy owing to advancing mobile penetration rates. The need to keep pace with this trend and provide travel agents with a competitive edge has never been greater,” said Antoine Medawar, Vice President, Middle East and North Africa, Amadeus. The application’s unique integration with Amadeus Content Store also means unparalleled access to over 150,000 hotel properties worldwide, sourced from the region’s most popular aggregators and wholesalers at effective prices. Among other features are the click to call agent functionality, instant e-tickets, calendar synchronisation, trip tools including destination services, as well as online and offline payment support. “Amadeus Mobile Traveller has been specifically designed for the region to enable travel agents to stay at the forefront of new trends and traveller habits. It is the outcome of a thorough analysis of our local and regional customers’ needs as well as key market trends. Currently, the only player to provide an all-in-one GDS-powered mobile application, Amadeus has opened up new avenues for growth and advancement of the regional travel and tourism sector,” added Medawar. OMAN LOOKS TO ROOM INVENTORY GROWTH Today at Arabian Travel Market, Her Excellency Maitha Al Mahrouqi, Minister of Tourism for Oman revealed that the room inventory in the Sultanate will rise from 12,000 currently to 20,000 by 2015, while airport capacity will treble both in Muscat and Salalah, reaching 12 million in the capital and three million in the southern city. While creating jobs for Omanis is a priority, she said the ultimate aim as part of the Vision 2020 strategy was for the travel and tourism sector to contribute three per cent to GDP and beyond. “One challenge is to change the perception of tourism as a career and to increase vocational training,” she said. “As well as the department for tourism training in Qaboos University and the Tourism College, we are looking to open a technical college in Salalah too.” While Oman has already appointed overseas tourism representatives in 16 markets worldwide. These include the UK, France, Germany, Italy, the Netherlands, Russia plus Australia and New Zealand, the minister said the domestic tourism was also a priority since this market was year-round and can be relied on even during the lean season. “In areas where we do not have direct access with Oman Air, we are forging partnerships with regional airlines to bring in visitors via Dubai, Doha and Abu Dhabi – where we have joint visa arrangements - and are now aiming to bring the private sector together to package combinations,” she said. At ATM, several hotel groups have announced new ventures in Oman, with Shaza signing an agreement to operate its first hotel in Salalah while Swiss-Belhotel reflagging the Beach Bay in Muscat in June and opening a new Swiss-Belexpress Muscat, while InterContinental is expanding with a new hotel at the Muscat Hills Golf resort. JEBEL ALI INTERNATIONAL REVEALS NEW BEACHFRONT HOTEL Jebel Ali International Hotels has revealed details of its new four-star Dubai Jebel Ali International Hotels has revealed details of its new four-star Dubai beach hotel at Arabian Travel Market, with the property scheduled to open for business at the end of the year. Located on The Walk in the Jumeirah Beach Residence area, the unnamed hotel will be the only four-star beach property in Dubai. Overlooking the Arabian Gulf and The Palm Jumeirah, each of the 341 rooms and suites feature sea views and balconies with interconnecting rooms also available for families. The hotel will offer five restaurants and bars along with an Executive Lounge for guests staying in clubrooms and suites. Other hotel facilities include a temperature-controlled freeform swimming pool with sea views, a spa, health club, Jacuzzi, steam room and sauna. In addition, guests will have the public beach just steps away, and accessible directly from the hotel swimming pool. Alternatively, a complimentary shuttle service to the five-star private beach at Jebel Ali Golf Resort & Spa, is also provided. “Positioning is crucial for any new entrant into Dubai’s maturing hospitality scene and our new beachfront property will fill a very important gap in the market,” said David Thomson, Regional General Manager for Jebel Ali International Hotels. “The four-star classification, prime beachfront location and relaxed family friendly environment will appeal to a vast cross section of travellers, though still being very specific about what it stands for. The travel trade has long since asked for a four-star beachfront product and we have no doubt that the response will be huge and extremely positive,” he remarked. The hotel will also cater to business travellers, with a fully equipped conference centre and six meeting rooms, many of which feature natural daylight and shaded balcony space for breakouts. In its global overview of the travel industry presented as part of the World Travel Market (WTM) Vision 2012 conference series, Euromonitor International revealed its latest research findings at Arabian Travel Market today. Over the next five years, it is predicted that global growth will decline to an average of just below eight per cent, pulled down by the weakness of the Eurozone economies. This is due in part to high government debt, tight credit conditions and rising unemployment levels. Worldwide, Euromonitor numbers suggest tourism growth is slowing averaging less than four per cent annually until 2016, whilst the average spend is also flat-lining. However, the new BRIC economies will become the star performers, with Brazilians identified as the highest spending travelers globally with strong increases from the Indian, Chinese and Russian markets as well. Moving closer to home, with their oil-rich economies and the continuing rise of the three big regional carriers, MENA and the Gulf countries in particular are expected to see positive growth from this year, with visitor arrivals up in across the region – increasing more than 10 per cent in Saudi Arabia. In terms of the new star-performing cities, the majority of the top 10 were in Asia, with Hong Kong number one with nearly 22 million arrivals and 9.3 per cent growth last year, followed by Singapore and London, the latter with 15 million arrivals but only 2.7 per cent growth. Istanbul, ranked ninth, recorded a stellar growth rate of 20.2 per cent, with nearly 10 million arrivals in 2011. With the BRICs now a major target for many destinations, Euromonitor identified the top three preferred destinations for each BRIC market, whose travelers tended to stay close to home during their initial forays. Brazilian travelers went to the US, Argentina and France; The Chinese chose Hong Kong, Macau and Taiwan; Indians opted for Singapore, Thailand and the UAE, while the Russian preference was for Ukraine, Finland and Kazakhstan. Turning to consumer trends, Euromonitor research demonstrated how economic pressures were fuelling the hunt for bargains in travel, with a rise in the popularity of flash sales and a reversal in the decline of the economy holiday package. Sectors tipped for growth included medical tourism, rail travel, cruising and shopping, while the rise of the low cost carrier was identified as a continuing trend worldwide – contributing to the expectation that mass market travel will take over from the luxury segment as a growth driver. Roar of the dragon Moderating a seminar on The Rise of the Dragon, focusing on the Chinese outbound market, Lucy Chuang, MD of Global Sino presented its remarkable market potential to regional hospitality professionals at Arabian Travel Market 2012. Citing figures for the UAE, visitor numbers had grown 50 per cent annually since the country was given approved status in 2009 by Chinese authorities – reaching 300,000 in 2010 with a spend of U$334 million (Mastercard survey figures). Chuang stated a typical Chinese leisure preference as a three-night package with a different hotel for each night – either 4/5/6 (one night in a four-star hotel, followed by a five-star and then six-star (Atlantis The Palm) or a 5/6/7 (finishing off in Burj Al Arab) – and she urged the region to promote this tiered concept to the market, particularly during the off-peak summer season. A desert safari and shopping were priorities with designer goods high on the shopping list of the brand conscious Chinese travellers, while twin-bedded rooms were the number one request and an essential in that room was a kettle to facilitate the preparation of hot instant noodles or rice. Underlining the importance of the market, vice chairman of Dubai Duty Free, Sean Staunton said of the annual turnover of US$1.46 billion, some 18 per cent was attributed to Chinese travellers, although they made up less than four per cent of the total numbers. Forty per cent of watch sales, 32 per cent of cosmetics and 20 per cent of sunglasses were made to that market.

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UNWTO chief forecasts bright future for regional tourism

With less than 8% of the world’s intake of tourists region has outstanding growth potential - co-operation, training and product diversification in focus at inaugural UNWTO & ATM regional tourism summit Despite events of the Arab Spring, and potential uncertainty in the wake of austerity measures in key source European markets, there is a bright future ahead for tourism in the Middle East and North Africa, according to a consensus of delegates at the first United Nations World Tourism Organisation (UNWTO) and Arabian Travel Market industry forum. The summit, which took place at Arabian Travel Market on Monday, is now set to become an annual fixture that brings together both government and private sector officials to seek common goals and mutual benefits from the promotion of travel in to the region. Speaking at the forum, UNWTO Secretary-General, Taleb Rifai, called the Middle East & North Africa (MENA) region a “tourism success story in the first decade of the 21st century”, with the majority of markets already showing a strong rebound following the challenges of the last 12 months. Rifai also shared some insight into the regional situation and gave a positive prognosis for the future. “We are very impressed by the rate of recovery of some of the most affected countries in the region. Countries that were directly affected, like Egypt, Tunisia, Syria and Yemen, saw a downturn of 80 to 85% as political events unfolded, but minimised their losses considerably in 2011, closing the year down by 25 to 30%.” “The potential for growth is still excellent as we are starting from a low nominal base in the region. Even with 79 to 80 million tourist arrivals, the region has less than 8% of the world’s intake of tourists, which currently stands at almost one billion. The MENA region deserves much more,” he added. While UNWTO statistics recorded the loss of an estimated seven million tourists across the region last year, the organisation is projecting a seven per cent annual growth rate over the next 20 years with visitor totals hitting 195 million by 2030, up from 79 million in 2010. Setting an optimistic tone, Egypt’s Minister of Tourism, HE Mounir Fakhry Abdel Nour said first quarter visitor figures indicated the country was on the right track to return to the level of 2010 numbers by the end of the year, following a downturn of 33% in 2011. Tarak Labib, Regional Director of Sales Egypt, Hilton Worldwide, said, “The local market was a saviour for our resorts, and we were already seeing business come back by the end of March/early April,” he said. Leanne Harwood, Vice President of Commercial for India, Middle East and Africa, InterContinental Hotel Group, took a more cautious stance, and noted that until “Egypt stops being on the front page, it’s difficult to see some stability but we’ve seen losses drop to 30% from 80%, so [the market is] definitely rebounding.” Jordan Tourist Board director, Dr Abdelrazzak Arabiyat proposed joint marketing and packages. “In order to capitalise on long haul markets, we believe we have to combine packages with neighbours to offer Dubai and Jordan, Egypt and Jordan, Oman and Jordan,” he said. His view was echoed by the minister of tourism for Oman, Her Excellency Maitha Al Mahrouqi who said, “Oman has its own elements, but we can work with others to package together, as well as increasing visa co-operation.” Looking ahead, Rifai identified certain destinations as ‘ones to watch’. “There are a number of attractive untouched destinations that need a lot of investment, such as Libya and Algeria. These are sleeping giants” he said. According to Reed Travel Exhibitions’ Portfolio Director, Mark Walsh, the summit was set to become an essential forum for regional issues facing the travel and tourism sector. “While every destination has its priorities and strategies, there is a common goal to promote the region and we are delighted at the level of participation in this inaugural event which demonstrates a will to work together at all levels,” he concluded. Photo 1: (from left to right) Richard Mortimer, Managing Director of Reed Travel Exhibitions, Taleb Rifai Secretary-General, UNWTO and HRH Prince Sultan bin Salman bin Abdulaziz Al Saud, President and Chairman of the Board, Saudi Commission for Tourism & Antiquities Photo 2: UNWTO Summit at Arabian Travel Market 2012. --- Ends --- For more information on Arabian Travel Market 2012, please log on to www.arabiantravelmarket.com About Arabian Travel Market Arabian Travel Market 2011 boasted more than 2,200 exhibitors and stand-sharers, from 69 countries. Arabian Travel Market is part of the Reed Travel Exhibitions’ portfolio, which includes 15 of the world’s leading travel industry events. For more information visit www.arabiantravelmarket.com Reed Travel Exhibitions Reed Travel Exhibitions (RTE) is the world’s leading provider of exhibitions in the travel and tourism industry. Its wide-ranging portfolio of events around the globe covers leisure travel, luxury travel, business travel and the meetings and incentives industry. The 13 events are; World Travel Market (WTM), Arabian Travel Market (ATM), International French Travel Market (IFTM), La Cumbre, International Golf Travel Market (IGTM), International Luxury Travel Market (ILTM), International Luxury Travel Market Asia (ILTMA), Asia-Pacific Incentives & Meetings Expo (AIME) (owned by Melbourne Convention Visitors Bureau), Global Exhibition for Incentive, Business Travel, and Meetings (EIBTM), Gulf Incentive, Business Travel and Meetings (GIBTM), Americas Incentive, Business Travel and Meetings (AIBTM), China Incentive, Business Travel and Meetings (CIBTM) and Business Travel Market. April 2013 will see RTE will launch World Travel Market Latin America in São Paulo. RTE is a business unit of Reed Exhibitions. In 2011, six million participants attended RE’s 500 events in 39 countries covering 44 industry sectors from aerospace and aviation to beauty and cosmetics to sports and recreation. Reed Exhibitions is owned by Reed Elsevier, the world’s leading provider of professional information and online workflow solutions. www.reedtravelexhibitions.com Reed Exhibitions The world's leading organiser of trade and consumer events running over 470 events in 37 countries. Reed Exhibitions excels in creating high profile, highly targeted business and consumer exhibitions and events to establish and maintain business relations, and generate new business. Reed Exhibitions network of offices and promoters extends to 65 countries. www.reedexpo.com Reed Elsevier Reed Elsevier is a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics, and Business sectors. Based in over 200 locations worldwide, they create authoritative content delivered through market leading brands, enabling their customers to find the essential data, analysis and commentary to support their decisions. www.reed-elsevier.com For more information, please contact: Nathalie Viselé Director Shamal Marketing Communications PO Box 502701 Office 106, Al Sufouh Tower Dubai Media City Dubai, United Arab Emirates Office: +971 4 3652711 I Direct : +971 4 3652712 I Mobile : +971 50 4576525 Fax:+971 4 4278703 E-mail: nathalie@smc-pr.com I Web site: www.smc-pr.com

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Chef of Chefs: The best chefs in the Asian region have decided.

Chef Umberto Bombana of 8 ½ Otto e Mezzo Bombana in Hong Kong - also one of Asia’s Top 20 Restaurants - is The Miele Guide’s inaugural Chef of Chefs. Prior to the 2011 gala launch of the guide, chefs of restaurants featured in the 2010/2011 edition of the Guide were invited to cast a vote for a chef peer from the same pool of featured establishments. They were asked to identify the individual who embodied – and embodies – the qualities they most respect and admire, be it a fearless, adventurous spirit within the kitchen, philanthropic efforts without, or a commitment to preserving local cuisines and traditions. As the recipient of the support and admiration of the region’s most illustrious chefs, Chef Bombana was presented, during the gala dinner, with a state-of-the-art range of Miele cooking equipment as well as a personalised Zwiesel vase. The Miele Guide is committed to continually driving the aspirations of Asia’s chefs and restaurateurs and celebrating the superlative dining experiences that abound in the region. By recognizing the tireless dedication of the region’s passionate chefs to their art, this annual award aims to bolster their efforts and recognize their endeavours in the many years to come.

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GCC economies in 2012

Top industry executives and officials will head to the annual Arabian Hotel Investment Conference 2012 (AHIC), which takes place in Dubai on 28-30 April at Madinat Jumeirah, to discuss investment opportunities in a region where governments are ploughing billions of dollars into tourism infrastructure. Flush with petrodollars, with oil prices consistently above $120 a barrel, the United Arab Emirates, Saudi Arabia and Qatar have all embarked on aggressive hotel and transport development programmes as they seek to diversify their economies away from oil and boost revenues from the tourism sector. The total direct contribution of travel and tourism to GDP in GCC countries is expected to reach US$44 billion this year, up 27% from 2009, the peak of the financial crisis in the Gulf, according to the World Travel & Tourism Council. “AHIC provides a platform for investors, government officials, developers, hotel executives and advisors to come together. Investment into the region’s tourism industry is still an attractive proposition despite the Arab Spring and the real prospect of a recession in Europe,” commented Jonathan Worsley, Chairman and CEO Bench Events and Board Director of STR Global. In the United Arab Emirates, this figure is expected to hit $19.9 billion this year, compared with US$16.6 billion in 2009. Some of the Gulf state’s major tourism infrastructure investments include the US$8 billion expansion of Dubai International Airport, as the emirate seeks to increase its capacity from 60 million passengers to 90 million by 2018 to become the world’s busiest airport. Complementing its airport expansion, Dubai added a second Metro line last year to connect the city east to west and is scheduled to open a tramline in 2014. Meanwhile Abu Dhabi’s national carrier Etihad Airways continues to expand aggressively as the UAE capital continues to build its reputation as a tourist hub developing projects such as Ferrari World, an amusement park on Yas Island, and Saadiyat Island, home to the planned Louvre and Guggenheim museums. “The economic conditions in the GCC are excellent and hotel revenues are continuing to grow steadily, so we see the region as a key hotel investment destination,” commented Amine Moukarzel, President, Golden Tulip Hotels, Suites & Resorts MENA. The direct contribution of travel and tourism to Saudi Arabia’s GDP is expected to reach US$14.9 billion, or 2.9% in 2012, up from US$10.4 billion in 2009, or 2.7%, as the Kingdom focuses its efforts to provide the necessary travel infrastructure to boost religious, business and domestic tourism. Saudi Arabia is spending more than $500 million on expanding its existing airports and is planning a new US$7 billion airport in Jeddah. Well documented but nevertheless still impressive is Qatar’s infrastructure spend which will dominate the next five years as the Gulf state prepares to host the 2022 World Cup and for life beyond, with around US$65 billion due to be invested in new transportation schemes. These include the new US$11 billion Doha International Airport, the US$6 billion Doha port project and a US$25 billion metro and railway. The direct contribution of travel and tourism to Qatar’s GDP is expected to reach US$1.1 billion in 2012, compared to US$800 million, in 2009. Held under the patronage of HH Sheikh Ahmed Bin Saeed Al Maktoum, President Dubai Civil Aviation Authority, Chairman Dubai Airports and Chairman and Chief Executive, Emirates Airline & Group, organiser MEED Events in partnership with Bench Events has put together a three-day programme designed to explore the outlook for hotel investment in the Middle East’s changing landscape. As well as focusing on the Middle East’s investment landscape after the Arab Spring, AHIC will hold a session that looks at the issues facing Egypt, while key industry figures will address the challenges of developing and operating in the holy cities of Mecca and Medina in Saudi Arabia. There will also be a separate dedicated session exploring investment opportunities outside the Middle East.

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Tourism to contribute $1.1 billion to Qatar economy in 2012

World’s largest exporter of liquefied natural gas spends heavily on transport infrastructure to support tourism sector Top industry executives and officials will head to the annual Arabian Hotel Investment Conference 2012 (AHIC), which takes place in Dubai on 28-30 April at Madinat Jumeirah, to discuss investment opportunities in a region where governments are ploughing billions of dollars into tourism infrastructure. Flush with cash from multi-billion dollar sales of gas, Qatar has embarked on an aggressive infrastructure spending programme as it prepares to host the 2022 World Cup, and for life beyond. The direct contribution of travel and tourism to Qatar’s GDP is expected to reach US$1.1 billion in 2012, compared to US$800 million in 2009, according to the World Travel & Tourism Council. “The economic conditions are excellent. We see Qatar as a crucial addition to our GCC portfolio and look forward to seeing our core brand Radisson Blu make its entry into the market in 2012. The country has certainly become a key hotel investment destination,” commented Kurt Ritter, President and CEO, the Carlson Rezidor Hotel Group. Over the next five years the Gulf state will invest around US$65 billion in new transportation schemes. These include the new US$11 billion Doha International Airport, the US$6 billion Doha port project and a US$25 billion metro and railway. Qatar is investing US$20 billion alone into tourism infrastructure for its World Cup preparations according to the Qatar Tourism Authority (QTA), with most of this investment going into building new hotels. The Gulf state plans to have 30,000 hotel rooms by 2013, up from 15,500 late last year, and aims to add 5,000 new hotel rooms each year up until 2022, bringing the total number of hotel rooms to 75,000, according to QTA. Held under the patronage of HH Sheikh Ahmed Bin Saeed Al Maktoum, President Dubai Civil Aviation Authority, Chairman Dubai Airports and Chairman and Chief Executive, Emirates Airline & Group, organiser MEED Events in partnership with Bench Events has put together a three-day programme designed to explore the outlook for hotel investment in the Middle East’s changing landscape. As well as focusing on the Middle East’s investment landscape after the Arab Spring, AHIC will hold a session that looks at the issues facing Egypt, while key industry figures will address the challenges of developing and operating in the holy cities of Mecca and Medina in Saudi Arabia. There will also be a separate dedicated session exploring investment opportunities outside the Middle East. For more information on the Arabian Hotel Investment Conference: www.arabianconference.com - Ends - Photo caption: Kurt Ritter, President and CEO, the Carlson Rezidor Hotel Group. To pre-register as media please follow the link: http://www.arabianconference.com/index.php/forms/media_registration Notes to the editor The confirmed list of speakers includes: Mark Wynne-Smith, Global CEO, Jones Lang LaSalle Hotels; Alex Kyriakidis, President & Managing Director MEA, Marriott International; Rudi Jagersbacher, President, Middle East & Africa, Hilton Worldwide; Jan Smits, CEO, Asia, Middle East & Africa, IHG; Bashar Al Natoor, Director, Corporates, Fitch Ratings; Iyad Duwaji, CEO, West Asia Capital; Fergal Harris, Head of Real Estate Middle East, Standard & Chartered; Olivier Ebner, Senior Manager at Project and Structured Finance, National Bank of Abu Dhabi; Alexis Waller, Partner Clyde & Co; Olivier Granet, Director of Development, ACCOR Middle East; Kurt Ritter, CEO & President, The Rezidor Hotel Group; Bassel S.Hamwi, Chief Executive Officer, Bank Audi Syria; Lo’ai B. Bataineh, DGM, Investment & Development, Head of Investment Management Group, Oman Arab Bank SAOC; Nilay Orzral, Director of Real Estate Operations, Aldar Properties PJSC; Sanjay Tanna, Director – Business Development and Investments, Abu Dhabi National Exhibitions Company. About MEED Events MEED's comprehensive portfolio of events has been developed over the last decade to cover the region's key business issues and sectors. From large-scale summits and conferences to unique one-to-one networking opportunities, MEED Events provide high-profile speakers, relevant and critical business content and the latest news from across the GCC. About Bench Events Bench Events is one of the founders and organisers of several leading conferences for the hotel investment industry including the International Hotel Investment Forum (IHIF), the Arabian Hotel Investment Conference (AHIC), Central Asia and Turkey Hotel Investment Conference (CATHIC), the Russia & CIS Hotel Investment Conference (RHIC) and the Africa Hotel Investment Forum (AHIF) About the Arabian Hotel Investment Conference AHIC attracts over 500 industry leaders annually from over 40 countries, including many of the most influential names within the Middle East’s hotel investment community, as both speakers and attendees. Details of AHIC can be found on www.arabianconference.com Platinum sponsors: The Carlson Rezidor Hotel Group, IHG, Jumeirah Group, Wyndham Worldwide. Emerald sponsors: Corinthia Hotels, Hilton Worldwide, Jebel Ali International Hotels, Moroccan Agency for Tourism Development (SMIT) Starwood Hotels and Resorts Worldwide. Gold sponsors: Accor, AECOM Design & Planning, Argentina National Institute of Tourism Promotion, Clyde & Co, Fairmont Raffles Hotels International, Fonatur, Golden Tulip Hotels, Suites & Resorts MENA, Horwath HTL, Hyatt International, IFA Hotel Investments, Jones Lang LaSalle Hotels, Marriott International, MENA Hotels and Resorts, Orient-Express Hotels, Premier Inn MEA, Ras Al Khaimah Tourism Investments and Development Authority, Rixos Hotels, STR Global, Turnkey Ventures, WATG. Media contact Jason Benham Account Director PO Box 502701 Office 106 Al Sufouh Tower Dubai Media City Dubai, United Arab Emirates Tel: +9714 365 2711 Cell: +971 50 1897556 E-mail: jason@smc-pr.com

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Middle East cruise tourism on crest of a development wave

Passenger numbers and infrastructure investment growing significantly; Arabian Travel Market cruise pavilion to bring together key industry players The positive outlook for the region’s cruise sector is boosting reciprocal tourism potential in key destinations across the GCC. The Middle East is recognised as a key growth market through to 2015 following major commitments to invest substantial amounts into new cruise terminals and associated infrastructure. According to Reed Travel Exhibitions, the organisers of Arabian Travel Market, the expansion of regional facilities and the associated potential increase in revenue from tourism will provide a catalyst for further port development throughout the Gulf. “Diversification of the tourism product to capitalise on new market segments, and significant government investment in supporting infrastructure, has already demonstrated real time benefits for Dubai, which has seen passenger figures quadruple over the last five years,” said Mark Walsh, Portfolio Director, Reed Travel Exhibitions. The future potential of regional cruise tourism will once again be a highlight at this year’s Arabian Travel Market which takes place at the Dubai International Convention and Exhibition Centre from 30 April - 3 May. A dedicated onsite cruise pavilion will provide a platform for regional port operators, tourism service providers and international cruise lines looking to develop a well-rounded cruise product - both off and onshore. Two major international cruise operators which will be exhibiting on the cruise pavilion at ATM include Royal Caribbean International and MSC Cruises both having shown serious regional commitment. Abu Dhabi also launched a 1,300-visitor capacity tented cruise terminal at Mina Zayed in late 2011, ahead of the construction of a permanent dedicated facility to accommodate 600,000 passengers by 2030. Abu Dhabi Tourism Authority has also prioritised cruise tourism as a strategic focus for 2012, following MSC Cruises' decision to base its 59,000 ton MSC Lirica vessel in Abu Dhabi's Mina Zayed Port, adding up to 39,000 annual cruise arrivals to the market. Dubai’s Cruise Terminal, which was named the world’s leading cruise port for the fifth year running at the World Travel Awards 2011, has seen five-fold growth since launching its new facility in early 2010. Further expansion is also anticipated, with DP World planning to expand existing amenities and provide berthing facilities for up to seven visiting cruise ships to accommodate projected passenger numbers of 625,000 by 2015. The 2011 season closed with a total of 135 ships and 375,000 visitors, and these numbers are expected to increase to 150 vessels with in excess of 425,000 passengers in 2012. Other destinations across the region are also concentrating on this sector, with plans for the construction of new dedicated cruise terminal hubs being fast tracked in a number of Gulf states. For example, Qatar is investing $5.5 billion in a cruise ship terminal in Doha capable of handling two to three cruise ships. Marsa Zayed in Aqaba, a $10 billion marina community and the largest real estate project in Jordan's history, will provide, among other projects, more than 300 yacht berths in a luxury marina and a cruise ship terminal. This is due to be completed by 2017. Oman is working to transform Mina Qaboos into a dedicated cruise port as part of the government’s Vision 2020 plan, coming off the back of a record 72 per cent increase in passengers during the 2010/11 winter season against 2009/10 figures. “The rapid growth of cruise-related facilities and terminals has the potential to showcase multiple destinations to inbound visitors eager to get a snapshot of the Middle East from the comfort and convenience of a shipboard base. “Upscale cruise tourism and the arrival of smaller luxury cruise liners into the region, are additional opportunities highlighted by regional tourism leaders. Bespoke onshore activities would also complement this ‘niche within a niche” added Walsh. Arabian Travel Market 2012 will be held at the Dubai International Convention & Exhibition Centre from 30 April – 3 May 2012. For more information, go to www.arabiantravelmarket.com Ends – Photo caption 1: MSC Lirica vessel. Photo caption 2: Mark Walsh, Portfolio Director, Reed Travel Exhibitions. For more information on Arabian Travel Market 2012, please log on to www.arabiantravelmarket.com About Arabian Travel Market Arabian Travel Market 2011 boasted more than 2,200 exhibitors and stand-sharers, from 69 countries. Arabian Travel Market is part of the Reed Travel Exhibitions’ portfolio, which includes 15 of the world’s leading travel industry events. For more information visit www.arabiantravelmarket.com Reed Travel Exhibitions Reed Travel Exhibitions (RTE) is the world’s leading provider of exhibitions in the travel and tourism industry. Its wide-ranging portfolio of events around the globe covers leisure travel, luxury travel, business travel and the meetings and incentives industry. The 13 events are; World Travel Market (WTM), Arabian Travel Market (ATM), International French Travel Market (IFTM), La Cumbre, International Golf Travel Market (IGTM), International Luxury Travel Market (ILTM), International Luxury Travel Market Asia (ILTMA), Asia-Pacific Incentives & Meetings Expo (AIME) (owned by Melbourne Convention Visitors Bureau), Global Exhibition for Incentive, Business Travel, and Meetings (EIBTM), Gulf Incentive, Business Travel and Meetings (GIBTM), Americas Incentive, Business Travel and Meetings (AIBTM), China Incentive, Business Travel and Meetings (CIBTM) and Business Travel Market. April 2013 will see RTE will launch World Travel Market Latin America in São Paulo. RTE is a business unit of Reed Exhibitions. In 2011, six million participants attended RE’s 500 events in 39 countries covering 44 industry sectors from aerospace and aviation to beauty and cosmetics to sports and recreation. Reed Exhibitions is owned by Reed Elsevier, the world’s leading provider of professional information and online workflow solutions.www.reedtravelexhibitions.com Reed Exhibitions The world's leading organiser of trade and consumer events running over 470 events in 37 countries. Reed Exhibitions excels in creating high profile, highly targeted business and consumer exhibitions and events to establish and maintain business relations, and generate new business. Reed Exhibitions network of offices and promoters extends to 65 countries. www.reedexpo.com Reed Elsevier Reed Elsevier is a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics, and Business sectors.   Based in over 200 locations worldwide, they create authoritative content delivered through market leading brands, enabling their customers to find the essential data, analysis and commentary to support their decisions. www.reed-elsevier.com For more information, please contact: Nathalie Viselé Director Shamal Marketing Communications PO Box 502701 Office 106, Al Sufouh Tower Dubai Media City Dubai, United Arab Emirates Office: +971 4 3652711 I Direct : +971 4 3652712 I Mobile : +971 50 4576525 Fax:+971 4 4278703 E-mail: nathalie@smc-pr.com I Web site: www.smc-pr.com

اخلاء التحرير بالقوة غباء عسكرى مصرى

لاشك ان صناعة الخوف هو من الامور المتغلغلة داخل ادوات السلطة المصرية ، وتلك الصناعة الفاشلة والممنهجة قد اثبتت فشلها بقيام الثورة ، الاانها فيما يبدو مرغوبة من المجلس العسكرى المصرى ويراها الوسيلة لبسط نفوذة واستمرارة فى الاحتفاظ بالحكم الفرعونى وانعكس لك فى عمليات الاخلاء لميدان التحرير فى ليلة السبت الماضى بعد جمعة 8 ابريل

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عبر عن يومك فى ثلاث كلمات

لكل يوم عنوان ولكل لحظة معنى وراديو سواح ، جعل اصدقاءة يعبرون عن يومهم من خلال ثلاث كلمات يرسمون بها يومهم ،وياملون ان يسير اليوم وفق تلك الثلاث كلمات ، فاستمع واختار ثلاث كلمات ليومك

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اخبار شركة ماريوت العالمية

تعنزم  شركة ماريوت العالمية ان تقوم بالفصل ما بين شركة ادارة الفنادق وشركة اعمال التايم التايم شير فى شركتين منفصلتين

استمع للخبر

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